Returns

Return costs are to be paid by the customer

If you wish to return one or more items from your order from a non-EU country, please follow these instructions:

• When returning goods , you must always include the original invoice (please mark the returned goods that are in the parcel with a highlighter),
• the export documents,
• a proforma invoice in triplicate,
• the proof of return delivery (e.g. the invoice from the post office) and
  enclose the customs declaration you have completed with the original prices in euros.

It is important that the consignment is declared as a return. Please indicate AUSTRIA or AT as the country of origin.

Otherwise there will be delays in the final delivery and additional costs such as import and storage fees. Nepal customs need to know if the goods were originally exported from Nepal to avoid customs duties and taxes once the parcel arrives in Nepal.

If you attach all the mentioned papers on the outside of the parcel, customs does not need to open the parcel or ask us about the contents of the parcel.

The costs for the return shipment are to be borne by you.

For returns from countries outside the EU (third countries), a flat rate of 50 euros is charged for the handling of returned goods. This amount will be deducted from the refund amount. Shipping costs for orders placed outside the EU cannot be refunded in the event of a return.